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B2CPrint Ltd. ("B2CPrint", "we", "our", or "us") is committed to ensuring the security, availability, and integrity of our systems, data, and services. This Security & Availability Policy outlines the measures we take to safeguard customer information and ensure consistent service availability.


1. Information Security

We implement a variety of technical, administrative, and physical controls designed to:

• Protect against unauthorized access, alteration, disclosure, or destruction of personal data

• Ensure data confidentiality, integrity, and availability

• Detect and respond to vulnerabilities and incidents

1.1. Access Controls

• Role-based access controls (RBAC) are enforced across all internal systems.

• Administrative access is restricted to authorized personnel.

• Passwords are encrypted using industry-standard hashing algorithms.

1.2. Data Encryption

• All customer data is encrypted in transit using TLS 1.2+.

1.3. Network Security

• Firewalls and intrusion detection/prevention systems (IDS/IPS) are in place.

• DDoS mitigation solutions protect against denial-of-service attacks.

• Regular vulnerability scans and penetration tests are performed.

1.4. Monitoring & Logging

• Continuous system monitoring and logging of access and system events.

• Security events are reviewed regularly by the operations and security teams.


2. Physical Security

• Our infrastructure is hosted in data centers with strict physical access controls, 24/7 surveillance, and compliance with ISO/IEC 27001 standards.

• All hardware is managed and maintained by trusted infrastructure providers.


3. Availability & Uptime

3.1. Service Uptime

• B2CPrint aims for 99.9% uptime for all core services, excluding scheduled maintenance and force majeure events.

• Service availability is monitored continuously, and redundancies are in place to ensure business continuity.

3.2. Disaster Recovery

• We maintain regular backups and a documented Disaster Recovery Plan (DRP).

• Backups are encrypted and stored in geographically diverse locations.

• Recovery testing is conducted periodically to ensure data can be restored effectively.


4. Incident Response

• We maintain an internal Incident Response Plan (IRP).

• All incidents are promptly assessed, contained, and remediated according to severity.

• Affected customers will be notified without undue delay in the event of a data breach as required by law.


5. Employee & Contractor Controls

• All employees and contractors undergo background checks and security training.

• Confidentiality agreements are in place.

• Access is revoked immediately upon role change or termination.


6. Customer Responsibilities

• Customers are responsible for protecting their login credentials and ensuring secure access to the platform.

• Customers must notify B2CPrint immediately of any suspected unauthorized use of their accounts.


7. Policy Review & Updates

This policy is reviewed and updated annually or as needed in response to regulatory or operational changes.


8. Contact

For questions related to this Security & Availability Policy, please contact us at:

B2CPrint Ltd

2 Kaufman Street

Tel Aviv, Israel

Email: [email protected]