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B2CPrint Ltd. ("B2CPrint", "we", "our", or "us") is committed to ensuring the security, availability, and integrity of our systems, data, and services. This Security & Availability Policy outlines the measures we take to safeguard customer information and ensure consistent service availability.


1. Information Security

We implement a variety of technical, administrative, and physical controls designed to:

Protect against unauthorized access, alteration, disclosure, or destruction of personal data

Ensure data confidentiality, integrity, and availability

Detect and respond to vulnerabilities and incidents

1.1. Access Controls

Role-based access controls (RBAC) are enforced across all internal systems.

Administrative access is restricted to authorized personnel.

Passwords are encrypted using industry-standard hashing algorithms.

1.2. Data Encryption

All customer data is encrypted in transit using TLS 1.2+.

1.3. Network Security

Firewalls and intrusion detection/prevention systems (IDS/IPS) are in place.

DDoS mitigation solutions protect against denial-of-service attacks.

Regular vulnerability scans and penetration tests are performed.

1.4. Monitoring & Logging

Continuous system monitoring and logging of access and system events.

Security events are reviewed regularly by the operations and security teams.


2. Physical Security

Our infrastructure is hosted in data centers with strict physical access controls, 24/7 surveillance, and compliance with ISO/IEC 27001 standards.

All hardware is managed and maintained by trusted infrastructure providers.


3. Availability & Uptime

3.1. Service Uptime

B2CPrint aims for 99.9% uptime for all core services, excluding scheduled maintenance and force majeure events.

Service availability is monitored continuously, and redundancies are in place to ensure business continuity.

3.2. Disaster Recovery

We maintain regular backups and a documented Disaster Recovery Plan (DRP).

Backups are encrypted and stored in geographically diverse locations.

Recovery testing is conducted periodically to ensure data can be restored effectively.


4. Incident Response

We maintain an internal Incident Response Plan (IRP).

All incidents are promptly assessed, contained, and remediated according to severity.

Affected customers will be notified without undue delay in the event of a data breach as required by law.


5. Employee & Contractor Controls

All employees and contractors undergo background checks and security training.

Confidentiality agreements are in place.

Access is revoked immediately upon role change or termination.


6. Customer Responsibilities

Customers are responsible for protecting their login credentials and ensuring secure access to the platform.

Customers must notify B2CPrint immediately of any suspected unauthorized use of their accounts.


7. Policy Review & Updates

This policy is reviewed and updated annually or as needed in response to regulatory or operational changes.


8. Contact

For questions related to this Security & Availability Policy, please contact us at:

B2CPrint Ltd

2 Kaufman Street

Tel Aviv, Israel

Email: [email protected]